1. Acceptance of Terms

Welcome to the 233digital Agent Platform. By creating an agent account and using our services, you accept and agree to be bound by these Terms of Service. Please read them carefully. If you do not agree with these terms, you must not use the platform.

2. The Agent Program

Our platform provides you with the tools and access to resell digital products, such as data bundles, to your customers. Your success is your own; we provide the technology to make it happen.

As an agent, you will have access to:

Discounted wholesale pricing on data bundles
A dedicated agent dashboard for managing transactions
Wallet system for easy order processing
Transaction history and profit tracking

⚠️ 3. Strict Prohibition on Social Media Advertising

To maintain service quality for all our agents and prevent system abuse, we enforce a strict and non-negotiable policy against advertising our services on social media.

You are expressly forbidden from advertising this platform or its services on any social media account (e.g., Facebook, Twitter, Instagram, TikTok, WhatsApp Statuses, etc.).

Violation of this policy will result in the permanent and immediate termination of your account without prior warning. No exceptions will be made. This measure is essential to protect the integrity of our platform.

4. Service and Order Policies

4.1 Service Eligibility

Our data bundle services are intended for standard mobile SIM cards only. Specialized SIMs, including but not limited to Turbonet and Broadband SIM cards, are not eligible for these offers.

4.2 Duplicate Orders

To prevent transaction conflicts, do not place multiple orders for the same phone number simultaneously. Our system will likely reject one of the transactions, and no refund will be provided for the rejected order.

4.3 Delivery Times

We strive for fast delivery, but fulfillment is not always instantaneous. Delivery speed can vary based on network conditions and other factors. Please manage your customers' expectations accordingly.

5. Payments and Refund Policy

PLEASE READ THIS SECTION CAREFULLY:

All transactions made on the Agent Platform are final. You are solely responsible for the accuracy of the information you provide.

No refunds will be issued for transactions made with an incorrect phone number or for the wrong product
You are solely responsible for verifying the recipient phone number before completing your purchase
Once a transaction is processed and payment is confirmed, it cannot be reversed or refunded due to user error
If a service fails to be delivered due to a technical error on our end, we will either retry the delivery or process a refund within 7 business days

Please double-check every phone number and order detail carefully before confirming a purchase.

6. Wallet and Financial Terms

To use the agent platform, you must maintain a wallet balance:

All wallet deposits are processed securely through Paystack
Wallet funds are non-refundable but can be used for any transaction on the platform
You are responsible for monitoring your wallet balance
Agent pricing tiers are applied automatically based on your sales volume

7. Account Security

You are responsible for:

Maintaining the confidentiality of your account password
All activities that occur under your account
Notifying us immediately of any unauthorized use
Using a strong, unique password

8. User Conduct

You agree not to:

Use the service for any illegal purpose
Attempt to gain unauthorized access to our systems
Interfere with or disrupt the service
Use automated systems to access the service without permission
Violate the social media advertising prohibition
Misrepresent your identity or impersonate others

9. Limitation of Liability

233digital provides this platform "as is". To the maximum extent permitted by law, we are not liable for:

Any indirect, incidental, special, consequential, or punitive damages
Loss of profits or revenue
Network delays or service interruptions from telecommunications providers
Transaction errors originating from incorrect information provided by you

10. Service Changes and Termination

We reserve the right to:

Modify, suspend, or discontinue any part of the service at any time
Terminate or suspend your account for violation of these terms
Update pricing and agent tiers with reasonable notice

11. Governing Law

These terms shall be governed by and construed in accordance with the laws of the Republic of Ghana. Any disputes arising from these terms or your use of the service shall be subject to the exclusive jurisdiction of the courts of Ghana.

12. WhatsApp Support

Our team provides manual support on WhatsApp at 0203991678 (+233 20 399 1678). We review enquiries about orders, wallets, payments, and account issues after appropriate ownership checks.

Please provide an order reference and only the minimum relevant information or evidence needed for us to review the issue.
We will not ask for your password, PIN, one-time password (OTP), or full payment credentials.
For formal disputes, email support@233digital.com.
To request that we stop contacting you, message us in the chat; we review stop-contact requests manually. You can also block the number in WhatsApp.

13. Changes to Terms

We may update these terms from time to time. We will notify agents of significant changes by posting a notice on our platform or sending an email. Your continued use of the service after such changes constitutes acceptance of the new terms.

14. Contact Us

If you have any questions about these Terms of Service, please contact us:

Email: support@233digital.com
WhatsApp support: 0203991678 (+233 20 399 1678)

Agent Terms of Service