1. Our Commitment to Your Privacy

As a 233digital Agent, you entrust us with your information. This Privacy Policy outlines how we collect, use, and protect your data. We are committed to safeguarding your privacy and ensuring transparency.

2. Information We Collect

To operate the Agent Platform effectively, we collect the following types of information:

2.1 Personal Information

Your name, email address, and phone number
Account credentials for secure access

2.2 Business Information

Your agent tier (Standard, Pro, or Expert)
Sales volume and transaction history
Customer phone numbers for order fulfillment

2.3 Financial Information

Your wallet balance and wallet transaction history (deposits)
All payment processing is handled by Paystack; we do not store your card or mobile money details

2.4 Technical Information

IP address
Browser type and version
Device information
Usage data for security and analytics purposes

3. How We Use Your Information

Your information is used exclusively to:

Manage your agent account and security
Process wallet deposits and vending transactions
Calculate and apply your correct pricing tier
Provide you with your sales and profit history
Prevent fraud and secure the platform
Communicate important service updates to you
Comply with legal and regulatory obligations

4. Data Sharing and Disclosure

We do not sell your personal data. We only share information with trusted third parties when necessary to provide our service:

4.1 Service Providers

Payment Processors (Paystack): To securely process your wallet deposits
Service Suppliers: To fulfill the data bundle orders you place for your customers
Cloud Infrastructure (Supabase): For secure data storage and authentication

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from government authorities, or to protect against fraud and security threats.

5. Data Security

We take data security seriously. We use a combination of technical and administrative measures to protect your information:

Data encryption in transit and at rest
Secure cloud infrastructure provided by Supabase
Strict access controls and authentication measures
PCI-DSS compliant payment processing through Paystack
Regular security assessments and updates

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Data Rights

In accordance with Ghana's Data Protection Act, you have the right to:

Access your personal information
Correct inaccurate or incomplete data
Request deletion of your data (subject to legal obligations)
Object to processing of your information
Request a copy of your data in a portable format

You can manage most of your information directly from your agent dashboard or by contacting us at support@233digital.com.

7. Data Retention

We retain your information for as long as necessary to:

Provide our services
Comply with legal and regulatory requirements
Resolve disputes and enforce our agreements

Transaction records are typically retained for 7 years for accounting and legal purposes.

Relevant support records may be retained where needed for an enquiry, dispute, or legal requirement.

8. WhatsApp Support

Our support team provides manual assistance through WhatsApp at 0203991678 (+233 20 399 1678). WhatsApp chats are held in the WhatsApp Business app.

8.1 Information Used for Support

Your WhatsApp number, messages, and attachments you voluntarily share for support
Order references and the minimum relevant evidence needed to review an order, wallet, payment, or account issue after ownership checks
Relevant support records for an enquiry, dispute, or legal requirement

8.2 How This Information Is Used

Information and attachments you voluntarily share are used to manually review and respond to your enquiry.
Relevant support records may be retained where needed for an enquiry, dispute, or legal requirement.

8.3 Contact Preferences

To request that we stop contacting you, message us in the chat. We review stop-contact requests manually.
You can also block the number in WhatsApp.

8.4 What Not to Share

We will not ask for your password, PIN, one-time password (OTP), or full payment credentials. Please provide an order reference and only the minimum relevant evidence needed for support.

8.5 WhatsApp Privacy

Your use of WhatsApp is also subject to WhatsApp's Privacy Policy in addition to this policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our platform or sending an email. The "Last updated" date at the top of this page indicates when the policy was last revised.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: support@233digital.com
WhatsApp support: 0203991678 (+233 20 399 1678)

Agent Privacy Policy